Carepeak Executive Workflow & Improvement Diagnostic Form (Refined) Full Name * Position / Title * Phone Number Department / Functional Area * Executive / LeadershipAdministrationFinanceClinical ServicesSupport ServicesDigital / SystemsOther Length of service at Carepeak * Less than 6 months6–12 months1–2 years3–5 yearsMore than 5 years What are the top 3 operational priorities for Carepeak right now? * List in order of importance. Which areas currently need the most improvement? * Workflow efficiency Internal communication Accountability / follow-through Reporting / visibility Patient experience Billing / revenue cycle Queue / waiting management Interdepartmental coordination Technology utilisation Sanitas utilisation Approval processes Other Where does leadership currently have the least visibility? * Patient flow delays Department performance Approval delays Revenue leakage / billing issues Inventory / stock accountability Staff workload / productivity Sanitas usage and compliance Incident resolution tracking Patient complaints / dissatisfaction Other An area that the leadership has little clarity on what is on the ground. What recurring issue most affects Carepeak’s efficiency at leadership level? * Which patient flow stage currently creates the greatest operational risk? * Front Desk Check-inQueue Placement / BookingVitals / Treatment RoomWaiting / Call-UpDoctor ConsultationPharmacyTreatment Room / Procedure / PhlebotomyLaboratoryRadiology / ImagingReturn to Doctor after TestsBilling Conclusion / Visit ClosureAlternative Direct-Service VisitsOther Which patient flow stage currently creates the greatest patient dissatisfaction? * Front Desk Check-inQueue Placement / BookingVitals / Treatment RoomWaiting / Call-UpDoctor ConsultationPharmacyTreatment Room / Procedure / PhlebotomyLaboratoryRadiology / ImagingReturn to Doctor after TestsBilling Conclusion / Visit ClosureAlternative Direct-Service VisitsOther Which patient flow stage is least well supported by current technology? * Front Desk Check-inQueue Placement / BookingVitals / Treatment RoomWaiting / Call-UpDoctor ConsultationPharmacyTreatment Room / Procedure / PhlebotomyLaboratoryRadiology / ImagingReturn to Doctor after TestsBilling Conclusion / Visit ClosureAlternative Direct-Service VisitsOther Which patient flow stage is least well supported by Sanitas? * Front Desk Check-inQueue Placement / BookingVitals / Treatment RoomWaiting / Call-UpDoctor ConsultationPharmacyTreatment Room / Procedure / PhlebotomyLaboratoryRadiology / ImagingReturn to Doctor after TestsBilling Conclusion / Visit ClosureAlternative Direct-Service VisitsOther What one patient flow stage should be prioritised first for improvement in the next 30 days? * Which types of tasks most often slow down because of approval delays? * Procurement / store requests Billing / financial approvals Operational decisions Staff / HR actions Incident resolution Clinical support coordination System / Sanitas changes External communication / messaging Other Where do approval delays most often occur? * Unclear approval owner Slow decision-making Too many approval levels Poor follow-up after submission No formal tracking Verbal approvals not documented No urgency classification Leadership bandwidth constraints Other When serious operational issues are escalated, how often are they presented with well-thought-through solution options rather than just as problems? * Almost always Often Sometimes Rarely Almost never How would you rate Carepeak’s current incident-to-solution workflow? * 1 = Very Poor 2 = Poor 3 = Fair 4 = Good 5 = Very Good What one improvement would most strengthen the clinic’s adaptive / incident-response workflow? * How would you rate the clinic’s overall current use of technology to support workflow efficiency? * 1 = Very Poor 2 = Poor 3 = Fair 4 = Good 5 = Very Good How would you rate the overall uptake of Sanitas across Carepeak? * 1 = Very Low 2 = Low 3 = Moderate 4 = Good 5 = Very High Submit Diagnostic Which Sanitas areas appear strongest at Carepeak today? * Registration Billing / payment Reporting Inventory / stores Outpatient workflows Inpatient workflows Nursing Laboratory Imaging Pharmacy HR / payroll CRM / messaging Internal requests / approvals User administration / permissions Other Which Sanitas areas are most underutilised or least effective? * Registration Billing / payment Reporting Inventory / stores Outpatient workflows Inpatient workflows Nursing Laboratory Imaging Pharmacy HR / payroll CRM / messaging Internal requests / approvals User administration / permissions Other What are the main reasons Sanitas is not delivering its full value yet? * Limited training Low user confidence Workflow mismatch Poor enforcement of use Incomplete setup / configuration Weak reporting design Slow system performance Access / permissions issues Manual workarounds still dominate Insufficient leadership follow-through Other Which one Sanitas-related improvement would create the greatest operational value in the next 3 months? * What one issue should be fixed immediately in the next 30 days? * What one practical medium-term improvement would add the greatest value in the next 3 months? * What support should this role provide first to leadership and departments? * Final comments If you are human, leave this field blank.