Carepeak Operational Staff Workflow Diagnostic (Refined) Full Name * Job Role * Department * Front Desk / ReceptionAccounts / FinanceNursingPharmacyLaboratoryRadiology / ImagingPhysiotherapyTreatment Room / ProceduresIT / Digital SystemsProcurement / StoresOther Length of service at Carepeak * Less than 6 months6–12 months1–2 years3–5 yearsMore than 5 years Which patient flow stage or work stage do you spend most of your time in? * Front Desk Check-inQueue Placement / BookingVitals / Treatment RoomWaiting / Call-UpDoctor ConsultationPharmacyTreatment Room / Procedure / PhlebotomyLaboratoryRadiology / ImagingReturn to Doctor after TestsBilling Conclusion / Visit ClosureAlternative Direct-Service VisitsBack-office / non-patient-facing workOther What is your main daily task in that stage? * What usually slows down your work most? * Which of these problems affect your daily work most often? * Waiting for approval Waiting for another department Missing or late information Manual paperwork / duplicate entry Queue / patient flow delays System / Sanitas difficulty Poor communication Unclear responsibility Lack of materials / supplies Repeated follow-up Other How often does that problem affect your work? * Daily Several times a week Weekly Occasionally Rarely What one daily problem should be fixed first? * When a problem happens in your area, is there a clear person you report it to? * Yes Usually Not always No After reporting a problem, does it usually get followed through properly? * Yes, usually Sometimes Rarely Not sure What usually stops issues from being resolved quickly? * Slow approval No clear ownership Delayed follow-up Poor communication Manual workarounds Lack of training System limitations Staff behavior / accountability Other Do you personally use Sanitas in your day-to-day work? * Yes, all the time Yes, sometimes Rarely Not at all What do you mainly use Sanitas for? * Looking up patient information Registration / check-in Billing / payment work Entering notes / service details Reviewing orders / requests Viewing results Pharmacy-related work Stock / requisition work Reports Internal requests / approvals Other Which part of your work is still done outside Sanitas but should ideally be in the system? * What usually makes Sanitas difficult to use in your work? * I need more training Some steps are easier manually The system is slow I do not have enough access I am not sure how some functions work The workflow does not match how we work We still rely on paper / manual methods Other How easy is Sanitas to use for your role? * 1 = Very Difficult 2 = Difficult 3 = Fair 4 = Easy 5 = Very Easy Have you received enough training to use Sanitas properly? * Yes Partly No Has Sanitas helped reduce mistakes, delays, or repeated follow-up in your work? * Yes, a lot Yes, a little Not really Not at all Not sure What one change would make Sanitas more useful in your daily work? * Do delays or communication problems in your work affect patients directly? * Yes, often Sometimes Rarely Not directly What do patients seem to notice or complain about most in your area? * What one quick change could improve service in your area within 30 days? * Final comments or ideas Submit Diagnostic If you are human, leave this field blank.