Carepeak Manager / Supervisor Workflow Diagnostic (Refined) Full Name * Job Title * Department * Front Desk / ReceptionAccounts / FinanceHR / AdministrationNursingGeneral OPDSpecialist ClinicsPharmacyLaboratoryRadiology / ImagingIT / Digital SystemsOnline Services / BookingProcurement / StoresPhysiotherapyOther Role Class * Department Head Manager Supervisor Team Lead Length of service at Carepeak * Less than 6 months6–12 months1–2 years3–5 yearsMore than 5 years What is the single most important recurring workflow your department handles? * Which patient flow stage or operational stage does this workflow mainly belong to? * Front Desk Check-inQueue Placement / BookingVitals / Treatment RoomWaiting / Call-UpDoctor ConsultationPharmacyTreatment Room / Procedure / PhlebotomyLaboratoryRadiology / ImagingReturn to Doctor after TestsBilling Conclusion / Visit ClosureAlternative Direct-Service VisitsBack-office / non-patient-facing workflowOther Where does this workflow start? * Where does this workflow end? * Which other departments or roles are involved in this workflow? * Front Desk / Reception Accounts / Finance Nursing Doctors / Clinicians Pharmacy Laboratory Radiology / Imaging IT / Digital Systems Procurement / Stores Physiotherapy Administration / Leadership Other Does this workflow require approval before it can be completed? * Yes No Sometimes If yes or sometimes, at what point does approval happen? * Is Sanitas used in this workflow? * Yes, throughout Yes, in some stages Very little Not at all At which stage is this workflow most delayed? * What is the single biggest challenge in this workflow? * How often does this challenge affect the workflow? * Daily Several times a week Weekly Occasionally Rarely How severe is the impact of this challenge? * Very High High Moderate Low Very Low Which impact does this workflow challenge create most? * Patient delay Staff rework Poor communication Billing delay / revenue impact Poor accountability Reporting / visibility gap Inventory / stock issue Approval delay Patient dissatisfaction Other What is the second workflow or process in your department that is most problematic? * What makes this second workflow difficult? * Is the difficulty mainly caused by * System / process issue Individual / role issue Mixed Not sure Which tasks in your department most often get delayed because of approvals? * Who usually provides these approvals? * What usually causes the approval delay? * Approver unavailable Too many approval levels Unclear ownership No tracking / reminder mechanism Poor documentation submitted Waiting for more facts / investigation Slow leadership response Verbal approvals not captured Other When problems occur in your area, is there a clear incident-to-solution process? * Yes, clearly Partly Poorly Not really When an issue is investigated, how often is the root cause clearly identified? * Almost always Often Sometimes Rarely Almost never When issues are escalated upward, are they usually accompanied by proposed solutions? * Almost always Often Sometimes Rarely Almost never What one change would most improve approval speed or issue-resolution follow-through in your department? * Which digital tools or systems does your department currently use most? * What important work is still being handled manually or outside formal systems? * Does your department currently use Sanitas as part of routine work? * Yes, extensively Yes, partially Very little Not at all Which parts of your department’s work are currently handled in Sanitas? * Registration / patient lookup Billing / charging / payment follow-up Queue / visit workflow Clinical documentation Orders / investigations Results review Pharmacy / drug workflows Inventory / requisitions Reporting Approvals / requests Internal communication / reminders HR / leave / payroll functions Other Which parts of your department’s work should ideally be in Sanitas but are still done outside it? * Why are those steps still being done outside Sanitas? * Staff not trained enough Staff not confident enough Workflow does not fit well in the system System is slow / unreliable Missing configuration Missing permissions / access It is easier manually No enforcement / follow-through Reporting from system is not useful enough Other How useful is Sanitas to your department’s real workflow today? * 1 = Very Poor 2 = Poor 3 = Fair 4 = Good 5 = Very Good How confident are staff in your department in using Sanitas correctly? * 1 = Very Low 2 = Low 3 = Moderate 4 = Good 5 = Very High Which Sanitas outputs does your department currently use? * Live patient workflow support Billing / transaction outputs Queue visibility Inventory / requisition tracking Clinical records / documentation Reports / dashboards Reminders / communication tools Approval / request tracking Very little / almost none Other What useful reports, dashboards, or alerts do you need from Sanitas but do not currently get? * Has Sanitas reduced duplication of work in your department? * Yes, significantly Yes, somewhat Very little Not at all Not sure What one Sanitas-related fix, configuration, training, or process change would most improve your department’s performance? * Does your department directly affect patient experience? * Yes No Indirectly Which patient flow stage causes the most complaints, waiting, or confusion from your department’s side? * Front Desk Check-inQueue Placement / BookingVitals / Treatment RoomWaiting / Call-UpDoctor ConsultationPharmacyTreatment Room / Procedure / PhlebotomyLaboratoryRadiology / ImagingReturn to Doctor after TestsBilling Conclusion / Visit ClosureAlternative Direct-Service VisitsNot directly applicable What one practical quick fix could reduce this problem within 30 days? * What one medium-term change could improve the workflow more substantially within 3 months? * Which type of solution is most needed for your main workflow problem? * Process / SOP redesign Approval redesign Training / refresher support Sanitas configuration / usage improvement Role clarity / accountability Staffing / workload balancing Better tracking / reporting Mixed solution Final comments Submit Diagnostic If you are human, leave this field blank.